Q: When can I expect to get my jewelry in the mail?
A: Due to the exclusive nature of fine jewelry, our pieces are rarely "in stock," so anything purchased online from New York Gems and Jewelry, Inc. is made to order. Great jewelry takes time, and we want every stone to be picked and set perfectly, so please allow for up to two weeks for your order to be completed. Once it is completed, you can expect an email from us letting you know that your purchase is being shipped.
Q: What if I need my jewelry sooner than the standard two-week production window?
A: If you need your jewelry order rushed, we might be able to help! Each piece on our website is uniquely intricate, so assembly and setting time can vary. If you're interested in getting your jewelry order on a more immediate basis, please contact Sabrina before you place your online order. You can reach Sabrina at our store number, (212) 398-8415, or send us an email at Newyorkgems1@gmail.com. Or, you can DM us on Instagram or Facebook, both @newyorkgemsandjewelryinc.
Sabrina will be able to tell you whether or not your deadlines can be met. Please keep in mind that depending on the level of intricacy/stone choice, some pieces of jewelry simply cannot be rushed.
Q: I want custom jewelry made that isn't already available for purchase on this website. What do I do?
A: Our website is here to make custom jewelry purchases as easy as possible for you. If you have something specific in mind that isn't already offered on our website, you can submit a custom work form, and Sabrina will take it from there. Custom jewelry is very personal and we want you to be absolutely thrilled with the final product, so expect to collaborate and communicate with Sabrina throughout the process. Custom designed work may take longer than two weeks to complete.
Q: How much does shipping cost?
A: Shipping is free!
Q: Is my jewelry shipment insured?
A: Yes! New York Gems and Jewelry Inc. pays for 100% of shipping, including the insurance. We want you to have extra confidence when purchasing our jewelry, so insured shipping is a small price for us to pay!
Q: Once shipped, how long should I expect to wait to receive my jewelry?
A: Depending on where you live, shipping can take anywhere from 2-7 business days. Once shipped, a tracking number will be shared with you via email. All shipping is standard. If you need a faster option, contact Sabrina before you make your purchase, and an extra fee will be accounted for in your order total.